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Contact Us

We’re dedicated to providing prompt, friendly support and ensuring every customer has a positive experience with Giftstail. Whether you need help with an order, have feedback, or just want to say hello—we’re here for you!

How to Reach Us

1. Email Support

Email: support@giftstail.com

We aim to respond within 12–24 hours (Mon–Sun, excluding major holidays).

2. Live Help Hours (EST/EDT)

Available:

  • Monday – Friday:
  • 9:00 PM – 8:00 AM (next day)

*Hours are based on New York time
Need urgent assistance? Email us anytime—we’ll prioritize your query.

What We Can Help With

  • Order tracking, modifications, or returns
  • Custom design requests
  • Product questions or feedback
  • General inquiries about Giftstail

Quick Tips

For order-specific issues, include your order number in your email subject line for faster service.

We Value Your Feedback

Your input helps us improve! Whether you’re sharing a compliment or a concern, every message matters. Thank you for being part of the Giftstail community—we’re excited to assist you!